PLM as a Service
If you are active in the complex manufacturing industry, managing your core activities deserves your full time and attention. A PLM platform should simplify your processes and should certainly not cause additional headaches. We offer you various forms of support. Choose what best suits your organization: do you keep management in your own hands and are you only looking for a daily helpdesk or do you want to be completely unburdened with all questions, updates and extensions? We are happy to help you with one of our support options.
PLM Basic support
If you have sufficient capacity and knowledge within your IT department to support your PLM environment, then PLM Basic Support is ideal for you. You have full access to the service desk and you manage your PLM environment completely yourself. Our support specialists support you with small questions, malfunctions and bug fixes. Use an online registration system in combination with personal telephone contact. You receive software upgrades that you perform within your own IT team and you can find information 24/7 in the online knowledge base.
PLM Service support
Do you need more support? Then you’ve come to the right place. In addition to the service desk, we provide you with support with all kinds of questions. We also take over all standard changes to the system that your IT team would otherwise carry out. For example when maintaining the software or when users have to be added. The management of the system is still housed in your own organization.
Unlike basic support, we at PLM Serviceupport proactively manage your PLM environment. We manage the entire configuration of the PLM environment with the aim of keeping the total costs for management as low as possible. Without compromising on the quality and continuous fine-tuning of the environment to the wishes of the users.
As part of PLM Service, we also make an inventory of “non-standard changes”. Our consultants map out the wishes of the organization for larger adjustments. This gives you a good starting position for any expansion of your systems, allowing you to take next steps faster.
For the implementation of that service package, we make a service level agreement (SLA) based on your wishes and needs.
Especially for Teamcenter®: Upgrade Factory
We offer specific support for our customers who use Teamcenter®. After all, upgrading a software version of Teamcenter® requires precision. The collaboration between all departments in the Product Lifecycle is guaranteed in Teamcenter®. So you want to be sure that the new version is fully set up and all data has been transferred before you take the old version off the air. The lead time for an upgrade depends on the different parts of your process and can take several weeks.
At cards we are constantly working on smart scripts and detailed documentation that eliminate a lot of manual work in an upgrade project. This enables us to streamline and speed up software upgrades. Would you like to know more about the upgrade of Teamcenter® in your company? We are happy to make a tailor-made proposal.
PLM as a Service
We are working hard on an environment where we host and maintain the complete management of your PLM environment for you. To deliver on that promise, we migrate the PLM solution to the cloud, so that the management of the PLM software does not take up your IT department or server environment. cards will not only manage the platform, but also proactively advise you on the options and possibilities available to take you to the next level of digitization. Check out the Teamcenter® X page for more information about Teamcenter® as a service (SaaS).
Develop support solutions together
Would you like to contribute ideas about the future of PLM as a Service? We are open to your tips and wishes to further shape our new service.
cards PLM Solutions: driven by digitalization
- Start from the core: in our opinion, a thorough intake process does not mean a one-size-fits-all. We take the time to really get to know you.
- Partnership: we continue to challenge you on the content. Whether it concerns a strategic, tactical or operational issue.
- Personal approach: every partner gets its own team of specialists from day one. They do everything to get the most out of your process.
